🌍 My Journey: From Scaling Startups to Shaping Customer Success Worldwide

I am Karthick JL, a builder at heart, a strategist by experience, and a lifelong student of Customer Success.

For over 20 years, I have helped SaaS companies unlock growth not through hacks, but through what truly moves the needle, customer value.

My journey started in the trenches: Onboarding one customer at a time, firefighting escalations, and learning what great post-sales relationships really look like.

But over the years, I moved from delivering support to designing systems, building CS teams from scratch, scaling regions, and influencing product, sales, and strategy at the executive level.

I have helped:

• Scale revenue from $1M to $500M across global SaaS organizations

• Launch new products and penetrate APAC, EMEA, and North America

• Build CS frameworks that reduced churn by 20% and improved adoption by 25%

• Mentor rising CS leaders and coach founders on customer-led growth

  
  

I have seen what works. I have learned from what does not.
And most importantly, I know what it takes to turn Customer Success into a competitive advantage.

Today, I run Customer Success Compass, a platform dedicated to helping companies and professionals move from reactive to strategic.

Whether you are a founder building your first CS motion, a CS leader scaling your team, or an individual contributor ready to lead, or a fresher wanted to get into CS, I can help.

This is not theory. It is 20 years of real stories, results, and relentless focus on what actually works.

Let us chart your path forward together.