📧 Email: karthick.jl@customersuccesscompass.com🔗 LinkedIn: https://www.linkedin.com/company/cscompass
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Fractional Leadership
Interim VP/Director of Customer Success to Build, Scale, and Lead
What you Get
Perfect For
Senior leadership support without the full-time hire. I step in as your interim VP/Director of Customer Success, helping you set up team structures, operational processes, CS tech stack, and customer journeys that scale.
Early to growth-stage SaaS companies (Seed to Series B)
Startups without a full-time CS leader
Founders juggling product, sales, and support
Companies preparing for next funding rounds or scaling CS orgs
Before vs After Fractional Leadership
Before
No CS strategy or org
Unclear customer journey
Disconnected tools and teams
No visibility into churn
Low team morale or unclear roles
After
Defined CS org chart and charter
Standardized onboarding, engagement, and
expansion flows
Unified CS tooling and data flow
Leading indicators, dashboards, and NRR playbooks
Clear accountability and scalable CS culture
Duration
Typical engagement: 4 - 5 months
Part-time (15 to 20 hours/week), flexible based on team size and maturity.
Need a CS leader to build your foundation?
Whether you are between hires or just getting started, I can step in as your interim VP/Director
to establish scalable Customer Success programs.
Click below for a discovery call or to review the engagement structure
Schedule a Discovery Call
Book a Discovery Call
CS org design and hiring plan
Operational frameworks (onboarding, lifecycle, expansion)
Tooling and system architecture
Leadership coaching for CS managers
Bi-weekly updates and board-level summaries
Delivery Format