Customer Success Compass | SaaS CS Consulting & Coaching for Growth

Over 20 years, I have helped SaaS companies grow by putting customer value at the center. From launching global teams to improving retention by 25%, my journey has been about turning Customer Success into a competitive advantage.

Now, I help CS leaders, individuals and teams drive real impact through strategy, coaching, and systems that work.

What People Are Saying

"I had a wonderful session with Karthick
today. He has a vast experience in
Customer Success domain. I reached to him
for transition to CS. He listened to me
patiently and then he explained to me
how he moved S/w engineering job to
Customer facing roles. Listening
to him and his experiences I have gained
confidence that I can take his guidance."

Vikram
"Karthick’s coaching helped me go from overwhelmed to empowered. His frameworks were simple, but the impact was deep. In just a few weeks, I gained clarity, confidence, and a clear roadmap for growing in my CS role. Every session was practical, actionable, and tailored to my challenges"

Priya
"Karthick was a very patient person in
clarifying all my doubts regarding my
career and resume preparation for
interviews. Gained a lot of valuable
insights during the conversation
I had with Karthick."

Freddy
"Karthick brings a rare mix of empathy and execution. His guidance helped us reduce churn, tighten our onboarding, and align Customer Success with revenue. More than a consultant, he is a true partner who understands what early-stage SaaS really needs."

Meera
"Karthick helped us shift from a reactive support mindset to a proactive Customer Success engine. His ability to break down complex problems and offer immediately usable frameworks was a game-changer. From onboarding journeys to renewal playbooks, everything became more intentional. Our team feels empowered and our customers feel the difference."

Rohan
"Karthick was quickly able to provide some thought-provoking insights in establishing a new CS function. I look forward to reconnecting once I am ready for the next phase."
Chelsea
"I'm making my way through this book, and I find it insightful in a down-to-earth way. No complicated formulas or never-ending decks. Karthick is fast becoming a great sounding board for CS strategy."

Fred
"I have worked with Customer Success teams in the past. This playbook gave me the clarity of the grey areas."

Ajey
"I had a wonderful session with Karthick
today. He has a vast experience in
Customer Success domain. I reached to him
for transition to CS. He listened to me
patiently and then he explained to me
how he moved S/w engineering job to
Customer facing roles. Listening
to him and his experiences I have gained
confidence that I can take his guidance."

Vikram
"Karthick’s coaching helped me go from overwhelmed to empowered. His frameworks were simple, but the impact was deep. In just a few weeks, I gained clarity, confidence, and a clear roadmap for growing in my CS role. Every session was practical, actionable, and tailored to my challenges"

Priya
"Karthick was a very patient person in
clarifying all my doubts regarding my
career and resume preparation for
interviews. Gained a lot of valuable
insights during the conversation
I had with Karthick."

Freddy
"Karthick brings a rare mix of empathy and execution. His guidance helped us reduce churn, tighten our onboarding, and align Customer Success with revenue. More than a consultant, he is a true partner who understands what early-stage SaaS really needs."

Meera
"Karthick helped us shift from a reactive support mindset to a proactive Customer Success engine. His ability to break down complex problems and offer immediately usable frameworks was a game-changer. From onboarding journeys to renewal playbooks, everything became more intentional. Our team feels empowered and our customers feel the difference."

Rohan
"Karthick was quickly able to provide some thought-provoking insights in establishing a new CS function. I look forward to reconnecting once I am ready for the next phase."
Chelsea
"I'm making my way through this book, and I find it insightful in a down-to-earth way. No complicated formulas or never-ending decks. Karthick is fast becoming a great sounding board for CS strategy."

Fred
"I have worked with Customer Success teams in the past. This playbook gave me the clarity of the grey areas."

Ajey
"I had a wonderful session with Karthick
today. He has a vast experience in
Customer Success domain. I reached to him
for transition to CS. He listened to me
patiently and then he explained to me
how he moved S/w engineering job to
Customer facing roles. Listening
to him and his experiences I have gained
confidence that I can take his guidance."

Vikram
"Karthick’s coaching helped me go from overwhelmed to empowered. His frameworks were simple, but the impact was deep. In just a few weeks, I gained clarity, confidence, and a clear roadmap for growing in my CS role. Every session was practical, actionable, and tailored to my challenges"

Priya
"Karthick was a very patient person in
clarifying all my doubts regarding my
career and resume preparation for
interviews. Gained a lot of valuable
insights during the conversation
I had with Karthick."

Freddy
"Karthick brings a rare mix of empathy and execution. His guidance helped us reduce churn, tighten our onboarding, and align Customer Success with revenue. More than a consultant, he is a true partner who understands what early-stage SaaS really needs."

Meera
"Karthick helped us shift from a reactive support mindset to a proactive Customer Success engine. His ability to break down complex problems and offer immediately usable frameworks was a game-changer. From onboarding journeys to renewal playbooks, everything became more intentional. Our team feels empowered and our customers feel the difference."

Rohan
"Karthick was quickly able to provide some thought-provoking insights in establishing a new CS function. I look forward to reconnecting once I am ready for the next phase."
Chelsea
"I'm making my way through this book, and I find it insightful in a down-to-earth way. No complicated formulas or never-ending decks. Karthick is fast becoming a great sounding board for CS strategy."

Fred
"I have worked with Customer Success teams in the past. This playbook gave me the clarity of the grey areas."

Ajey
"I had a wonderful session with Karthick
today. He has a vast experience in
Customer Success domain. I reached to him
for transition to CS. He listened to me
patiently and then he explained to me
how he moved S/w engineering job to
Customer facing roles. Listening
to him and his experiences I have gained
confidence that I can take his guidance."

Vikram
"Karthick’s coaching helped me go from overwhelmed to empowered. His frameworks were simple, but the impact was deep. In just a few weeks, I gained clarity, confidence, and a clear roadmap for growing in my CS role. Every session was practical, actionable, and tailored to my challenges"

Priya
"Karthick was a very patient person in
clarifying all my doubts regarding my
career and resume preparation for
interviews. Gained a lot of valuable
insights during the conversation
I had with Karthick."

Freddy
"Karthick brings a rare mix of empathy and execution. His guidance helped us reduce churn, tighten our onboarding, and align Customer Success with revenue. More than a consultant, he is a true partner who understands what early-stage SaaS really needs."

Meera
"Karthick helped us shift from a reactive support mindset to a proactive Customer Success engine. His ability to break down complex problems and offer immediately usable frameworks was a game-changer. From onboarding journeys to renewal playbooks, everything became more intentional. Our team feels empowered and our customers feel the difference."

Rohan
"Karthick was quickly able to provide some thought-provoking insights in establishing a new CS function. I look forward to reconnecting once I am ready for the next phase."
Chelsea
"I'm making my way through this book, and I find it insightful in a down-to-earth way. No complicated formulas or never-ending decks. Karthick is fast becoming a great sounding board for CS strategy."

Fred
"I have worked with Customer Success teams in the past. This playbook gave me the clarity of the grey areas."

Ajey

Resources

Fundamentals of

Customer Success

Packed with real-world strategies

from 20 years in CS, this book

is your blueprint to scale,

lead, and thrive in Customer Success

Buy on Amazon

Download

Customer Success

Leadership

Packed with real stories,

frameworks and reflection prompts,

this book helps you lead

with clarity, confidence, and impact.

Buy on Amazon

Download

Customer Success

Playbook

Packed with proven strategies,

actionable templates, and

real-world examples

to move from reactive support

to proactive value delivery.

Download

Customer Success

Desk Cheat Sheet

A no fluff, high impact cheat sheet

designed for CSMs, CS leaders

and operators who want to drive

outcomes not just manage tasks

Download

Services

How I help SaaS teams grow, scale & lead

1:1 Coaching

Personalized coaching for

CS individuals and leaders

Schedule Your First Session

Transform Your CS Career

B2B SaaS Consulting

Custom CS Strategies for

Startups and Scaleups

Book a Strategy Session

Scale Customer Success Smarter

Fractional Leadership

Step in as interim VP/Director of CS

to build your foundations

Schedule a Discovery Call

Build a World Class CS Function

Webinars & Podcasts

Speaking engagements to evangelize

CS across the ecosystem

Invite Me To Speak

Bring CS to your Audience

CS Playbooks & Resume Reviews

Tactical templates and resume

guidance for CS professionals

Book Your Review Session

Upgrade Your Toolkit Today